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Should postal address be provided with incorrect or inadequate information resulting in non-delivery, customers will be charged the additional postal charges so incurred.
Normally, the Australia Post takes two to 10 business days to deliver parcel to our customers, depending on the destination. In case that you do not receive your parcel within the aforesaid time span, the parcel might have lost. Then you should inform us as soon as possible so that we could lodge a complaint of lost parcel to the Australia Post. We will re-send your order after Australia Post has completed the investigation of the lost parcel, which would take about 3 to 4 weeks from the day of complaint.